Privacy Policy – The Leicester Arms

In order to maintain our high standard of customer service and online facilities, The Leicester Arms needs to collect data from visitors of www.leicesterarmspenshurst.co.uk.

The Leicester Arms respects your privacy and is committed to protecting it. This Privacy Policy informs you of our practices and the choices you can make regarding how your information is collected and used.

This Privacy Policy applies to the site accessible from www.leicesterarmspenshurst.co.uk (the "Site") and the data we collect from you through this Site. By using the Site and providing personal data, you consent to its collection, processing, and transfer in accordance with this policy.

Personal Data Collected
On our Site, you can make accommodation, event, and dining enquiries or bookings, request information, subscribe to our mailing list, and make purchases. The types of personal information you provide may include your name, address, phone number, email address, personal preferences, billing details, transaction and credit card information, and contact preferences.

Data Collection and Purpose
We collect your personal data to help us understand your needs and provide you with better services. Specifically, we use your information to arrange reservations, communicate with you, update you on services and offers, and improve our Site based on user activity.

We may also use your information for market research about The Leicester Arms’ services, but you will have the option to opt-out of such communications.

We do not collect additional information about visitors from other sources like public records or private organisations. Should ownership or management of the Site be transferred to a third party, your data will only be transferred if the new party agrees to observe this policy.

Security
While we do not always provide secure transmission methods for personal data sent via the Site, we are committed to protecting the information you share with us. We employ physical, electronic, and managerial procedures to safeguard your data. However, please note that any information transmitted over the internet is not fully secure and could be intercepted by third parties.

All employees and data processors handling your data are required to maintain confidentiality.

Crime Prevention and Detection
We may use your personal information to prevent and detect fraud or other crimes. Fraud prevention checks may involve sharing your information with relevant agencies. If we suspect fraud, we will record this and may share these details with other organisations to prevent crime and manage your accounts.

Automatic Collection of Information
Our Site uses cookies to collect information about your preferences and activity. This helps us personalise your experience and recognise you when you return. By using the Site, you consent to this data collection. You can disable cookies by adjusting your browser settings, but doing so may limit access to certain features on our Site.

Feedback and Questions
We value your feedback. If you have comments or questions about our use of your information or this Privacy Policy, please email us at hello@leicesterarmspenshurst.co.uk.

If you email us or provide your email address through our Site, we may use it to respond to your requests or occasionally send information about our services. If you do not wish to receive these communications, please let us know. Your email address will not be shared with any unauthorised third parties.

Your Rights to Access Personal Data
The Leicester Arms aims to keep your personal data accurate and encourages you to contact us at hello@leicesterarmspenshurst.co.uk if any updates are needed.
For access to your personal data, please contact our Data Manager at:

Email: hello@leicesterarmspenshurst.co.uk
Address:
The Leicester Arms Country Inn
High Street, Penshurst, Kent, TN11 8BT

We will provide you with a readable copy of the personal data we hold about you within 30 days of receiving your request. A fee of £10 may apply. Proof of identity such as a passport or driver’s licence will be required.

If the data we hold about you is inaccurate, you have the right to request it be erased, rectified, or amended.

Complaints and Disputes
We are committed to resolving any privacy-related concerns quickly. For questions or complaints about our privacy practices, please contact:

The General Manager
The Leicester Arms Country Inn
High Street, Penshurst, Kent, TN11 8BT
Email: hello@leicesterarmspenshurst.co.uk

Changes to this Privacy Policy
If changes or additions are made to this Privacy Policy, we will post the updates on our Site to keep you informed about what data we collect and how it’s used. Please check this policy before using the Site. Regardless of any changes, we will always handle your data in accordance with the policy in place when you provided your information, unless you give consent for further use.